Categories
Ratings & Reviews

This is my story

My husband and I recently purchased the 2PC Geovani sofa/loveseat. After about a month, both chairs on the loveseat started slightly sagging to the right. I called the store and a technician came out to inspect it. We were not pleased with his response (it’s supposed to be like that), so I contacted the store and spoke with Customer Loyalty Relations Manager, Letha Holland.

 

Needless to say; I was heated. I explained the situation and she was like an angel in disguise. She was compassionate and extremely attentive to my needs and was able to get me another loveseat delivered the next day. Unfortunately, the right side of that loveseat felt worn also.

 

I contacted Letha Holland again and she not only had another one delivered the next day, she also emailed me pictures of her sitting on 3 new loveseats from the warehouse of my choice. She kept in close contact with me until the furniture actually arrived at my home.  This woman was AWESOME!

 

Thanks to Letha’s assistance; a bad situation was turned into a good news story. She truly is an example of what “GREAT CUSTOMER SERVICE” looks like. The Room Place is lucky to have her.

Categories
Ratings & Reviews

The RoomPlace Reviews: Galewood II Sofa

Galewood II Sofa

Product Description: Fashion Plate. Model your living room around our Galewood II sofa, and give your home a fashion-forward flavor. Soft woven chenille is done in a spicy red color, accented by playful geometric-patterned pillows. Padded roll arms flare out with confidence, and cherry-hued tapered wood feet add natural beauty.

By: araresoul110, a Budget Shopper from Chicago

Pros: Comfortable, Touchable Fabric, Beautiful Color

Comments: We just moved into our first apartment so I wanted something comfortable that would also bring some color into the room. This couch is perfect, and I am so happy with it. It's very comfortable and seems to be quite sturdy.

Bottom Line: Yes, I would recommend this to a friend
 

Categories
Ratings & Reviews

The RoomPlace Reviews: Marco Power Dual Reclining Sofa

Marco Power Dual Reclining Sofa

Product Description: Reclaim Your Comfort. Upgrade your relaxation level by bringing home our Marco power sofa. Presented in a deep walnut hue, rich leather comforts you wherever your body touches, and a vinyl match keeps the price practical. Plush cushions, dual reclining seats and cozy pillowtop arms enhance the contemporary design, and push-button reclining mechanisms mean you can kick back easily. Because this sofa is so comfortable, don't be surprised if you get territorial about it!

By: ALLJJC, a Midrange Shopper from Chicago

Pros: Comfortable, Touchable Fabric

Comments: Super comfortable, reclining fuction great, exactly what I wanted.

Bottom Line: Yes, I would recommend this to a friend
 

Categories
Ratings & Reviews

The RoomPlace Reviews: Comet Twin Mattress

Comet Twin Mattress

Product Description: With our Comet Cushion Firm Twin mattress, you'll get a good night's sleep at a price you'll love! A top polyester pad with 1.25-inch polyurethane foam encourages restful, rejuvenating sleep. A quilted cover with super-soft, one-inch high-density foam provides reliable comfort, while a quality foam encasement offers edge-to-edge support.

By: Lizzy, a Midrange Shopper from Chicago

Pros: Attractive Design, Lightweight, Comfortable

Comments:  Great Mattress that is comfortable and affordable. Delivery guys were punctual and set-up was fast !!!

Bottom Line: Yes, I would recommend this to a friend
 


 

Categories
Living Rooms Ratings & Reviews

The RoomPlace Reviews: Sebring Rocker Recliner

Sebring Rocker Recliner

Product Description: Fast Track. Get on the road to luxury seating with our Sebring rocker recliner. Made with eco-friendly leather that's a combination of bonded leather and a vinyl match, this piece is rich looking and utterly touchable. Pillowtop arms and an attached back cushion enhance the unbeatable comfort, and tufted details add a pop of visual interest. You'll find that the brown hue brings instant warmth to your living area.

By: Proud Grandmother, a Budget Shopper from Chicago

Pros: Durable, Comfortable, Solid Construction, Easy to Clean, Spill Resistant, Cushionably soft

Comments:  My grandson, age 3yrs., LOVES this chair and has claimed it for his very own. It rocks and reclines and is roomy enough for him and I to sit and snuggle together while watching his favorite TV shows.It holds up well under spills, and wipes clean without leaving stains. Because the chair is made with Eco-friendly products, I feel that I am , in a way, doing something good for the planet. Because of it's durability, I don't have to worry whenever he jumps around on it. I would buy it again in a heart beat!

Bottom Line: Yes, I would recommend this to a friend
 

Categories
Ratings & Reviews

The RoomPlace Reviews: Zora Sofa

 Zora Sofa
Best Chicago Furniture
Product Description: Decorator Friendly. You'll embrace the good looks and generous comfort of our Zora sofa. Covered in an updated, extra-cozy chenille, every inch of this sofa pleases the most discriminating decorator. The gray color and low-profile roll arms speak to modern design, while the scalloped base and nailhead trim offer classic charm. Two playful accent pillows add a dynamic visual boost.

By: Happy Shopper from Chicagoland, Illinois

Pros:  Good Support, Comfortable, Holds Shape, Touchable Fabric

Cons: Needs large room

Comments: 

We just had this set delivered last week and it is absolutely gorgeous! At 98" long, and 42" deep, this sofa is larger than it looks in the store, and requires a good size room, So make sure you measure. The chair and a half is more the size of a loveseat and easily seats 2 people. We also bought the ottoman. By adding a tray, doubles as a coffee table. This set is incredibly comfortable. Wonderfully constructed to be "oh-so-soft", while also solidly firm, so it doesn't feel like the cushions are sinking through to the frame. We actually bought it as a gift, and selected this set in particular because we have practically the identical set at home. Aside from the looks and comfort, what's especially nice is that by removing the back cushions and adding a sheet, it makes the most comfortable bed our overnight guests have ever slept on. All the cushion covers also have zippers, so they can be easily removed for cleaning. Although dry cleaning is recommended, I've always just hand washed the covers, followed by rolling them in towels to remove excess moisture, and then laying on sheets in the backyard to sun dry. I've never experienced any shrinkage, stains, or discoloration washing them in this manner, and we've had our set for over 5 years now. The neutral grey color choice makes this set especially versatile. With the accompanying throw pillows, this set would go well in a formal living room. However, our "giftees" have already replaced them (at least for the time being) with colorful throws and pillows, transforming the appearance (and the room) to create a more casual "beachy" setting, which is rather playful and fun. Aside from requiring a larger room, one potential negative is that this set is very deep. My husband is over 6 feet tall, so for him, the depth is perfect. But shorter individuals, such as myself, will need to place a throw pillow or two behind their back, in order to sit upright comfortably. On a side note, our entire shopping experience was absolutely wonderful. Our sales assistant, Nada, was not only friendly, knowledgeable and helpful, but exceptionally patient. While our delivery guys didn't just provide great service, but did so cheerfully and weren't just friendly, but downright jovial. Kudos to all!

 

Bottom Line:  Yes, I would recommend this to a friend

Categories
Ratings & Reviews

The RoomPlace Reviews: Sawyer III 8 Piece Living Room Set

Sawyer III 8 Piece Living Room Set
Best Chicago Furniture

Product Description:  Cushy Situation. Our Sawyer III collection is a sure path to a happy and content feeling. frame. The brown chenille fabric serves as a welcome complement to the satisfying relaxation, thanks to its visual warmth and overall resilience. Eight piece package includes sofa, loveseat, rocker recliner, cocktail table, two end tables and two table lamps, as shown.

By: Uncle Nick from Chicago, IL

Pros:  Durable, Solid Construction, Good Color Scheme Comfortable

Comments: 

My wife and I looked at a lot of furniture in a lot of different stores before we chose this set. We clearly chose correctly, both on this furniture and on The Room Place as well. The first time I kicked back in the recliner after a hard day at work, it wrapped it's big, fluffy arms around me and off to dreamland I went! The sofa and loveseat are equally comfortable and the entire 3-piece set is very easy on the eyes. The heavily cushioned arms feel good whether you're sitting up or lying down and the design of the lumbar/neck support makes for hours of comfortable reading, relaxing or catching your daily dose of radiation from the old cathode ray tube. Or the old plasma. Or the old LCD. Or the old whatever. Anyway, television-time has NEVER felt this good. The Sawyer III set was a great addition to our living room and it'll make a great addition to your home as well. One word of warning: May Cause Pre-Bedtime Drowsiness! Well, I gotta go. I think I hear that recliner callin' my name!

Service / Delivery:

The delivery was even earlier in the day than expected, the delivery department folks kept me in the loop the entire time and the crew that showed up couldn't have been more pleasant or more professional. When it comes to The Room Place, don't even THINK about picking your order up yourself even if you DO have a brother-in-law built like the Hulk you owns a lift-gate truck. Have THEM deliver it. You will NOT be disappointed!

Bottom Line: Yes, I would recommend this to a friend.


 

Categories
Ratings & Reviews

great experience

I recently purchased my livingroom and dinning room set and upon delivery my table had minor imperfections. So I called customer service and spoke to Letha, she was a real delight to talk to. She quickly set me up with and exchange, I highly recommend the Roomplace for their customer service alone!

Name: Joe
Email: joejakicic@tophatls.com
City: woodridge
State: iil

Categories
Ratings & Reviews

The RoomPlace Reviews: Hamilton Cocktail Table

Hamilton Cocktail Table
Best Chicago Furniture
Product Description: New Classic. Our Hamilton cocktail table blends contemporary styling with traditional charm. Table edges and legs are gently curved for a graceful, classic appeal, while simple silver hardware and a substantial presence add a bit of a modern look. An ample lower shelf and convenient single drawer allow for extra display and storage space.
 


By: Two-Sheds, a MidRange Shopper from Chicago, Illinois

Pros: Comfortable, Attractive

Best Uses: Medium Sized Rooms

 

Categories
Ratings & Reviews

The RoomPlace Reviews: Union square Table Lamp

Union Square Table Lamp
Best Chicago Furniture
Product Description: City Center. Our Union Square lamp makes any room the place to be! Its eye-catching contemporary style boasts squared-off design elements and a cool combination of wood and metal. The mahogany finish is accented by curved carvings, and a trimmed white linen shade tops off the look. A three-way switch offers convenient lighting options.

By: Alis the Bargain Hunter from Chicago, IL

Pros:  Very Attractive

Best Use: Living Room

Comments:  "The guys from the delivery were very polite, professional and quick.  I upgraded my living room and these lamps were perect. Thank you The RoomPlace.

Bottom Line;  Yes, I would recommend this to a friend.