We really want to just make sure and recognize Brian Shay at the Algonquin, IL store on Randall Road. We always dread furniture shopping even when we know exactly what we want, because it never fails that we get followed and hounded all over the store.
Today we met Brian right up front first step inside the doors, we had already chosen on-line the sectional we wanted and just needed to see it and the colors in real life. Brian took us straight to it, explained the color options and some of the mechanical options with the sectional. Then he stepped away and gave us a good 25-30 ft of privacy with no break ins, no sales pitch, and no annoying interruptions while my wife and I discussed our options and desired final product.
We asked Brian back a few times, for a measuring tape, a request to know about the consoles, and 2 quotes for 2 desired arrangements we were considering. Let it be known he knocked all of that out of the park with us. Couldn’t have done a better job.
We would/will come back to work directly with Brian again on our next purchase. Can’t say enough how appreciative we were of his service style. We appreciated him enough to go over budget and that’s saying something with us.
Please let Brian know we sent this at a minimum, but if possible he’s deserving of more in recognition.
Tammy M.