To whom it may concern:
As a business owner, I have become quite aware the only comments given to management regarding services and products are from customers shouting from the rooftops about problems. My experience with The RoomPlace in Castleton, Indiana was quite the opposite, and I think management should know how great their employees are. (This is a little lengthy, but everyone was so thorough, I want no one and no part of the experience to be left out.)
After walking through competitor show rooms and pouring over websites, I walked into your Castleton store on July 22. I was greeted with smiles and hellos from a couple of sales associates, and Todd stepped forward to help me. He asked lots of questions, but applied no evident sales pressure because I had said today was only a product testing, measuring, and picture taking visit. I can't tell you how much I appreciated that.
I left the store with lots of product knowledge and Todds' business card, but no decision. I contacted him with options, pricing, and availability questions on two sectional groups. He quickly responded each time. I was invited back into the store, even just to sit on the pieces again.
On July 29, I came back into the store, sat on the pieces again (per Todd's suggestion) just to be sure. I even decided on a bed, as well.
During the order process, I was offered coffee and a comfy, lounge chair…greatly appreciated! (Kittles had me stand beside the computer
stand.) Cassi at the back desk took care of payment and some paperwork, with a friendly, patient smile as everyone buzzed around her and I asked more questions. All paperwork, warranty, and delivery information was thoroughly explained by Todd before I left the store.
August 2, a representative called to schedule a delivery window for August 3, as planned. I returned the call, and the first person I spoke with was able to help me. Does that happen?
August 3, the driver called 30 minutes before arrival (which was actually in the set window). Wayne and Dan pulled in right on time. Both delivery men were professional, thorough, efficient, and friendly. I was asked to check pieces (including the undersides) as they unpacked and set up my new furniture. They even let me put my bedding together. Upon leaving, they thanked me for my business (and for the cold water
bottles) and removed the huge amount of packing trash in its entirety.
During the process, Todd called to check on the delivery and condition of my new furniture. I must have said "I love it!" a hundred times. The Metropolitan looked even better than I had hoped, and the quality of the sectional and bed wasn't at all what I would have expected from an "affordable" furniture store.
Needless to say, this customer is overwhelmingly pleased with The RoomPlace from beginning to end. I have given several Facebook and Twitter shout outs and plugs. (I have photos of delivery if anyone wants
them.) Also, my mother is contacting Todd about a new chaise for her home. You have definitely gained a loyal, repeat customer.
With sincerest gratitude,